Warranty Policy

At Kore Learning Tools, we are committed to providing high-quality toys and books that meet your expectations. Our warranty policy ensures that you are covered for any manufacturing defects within 30 days of purchase. Please read the details of our warranty policy below:

Warranty Coverage

  • Duration: This warranty is valid for 30 days from the date of purchase.

  • Scope: The warranty covers manufacturing defects in materials and workmanship for both toys and books.

Exclusions

This warranty does not cover:

  • Physical Abuse: Damage resulting from rough handling, misuse, or any intentional harm to the product.

  • Water Damage: Any damage caused by exposure to water or other liquids.

  • Liquid Damage: Damage from spills, submersion, or any contact with liquids.

  • Accidental Drops: Damage caused by accidental falls or impacts.

  • Acts of God: Damage due to natural disasters, extreme weather conditions, or other events beyond our control.

Warranty Claim Process

  • Evidence Required: To file a warranty claim, you must provide clear images of the product showing the defect. The images should include the damaged area, the entire product, and the packaging (if applicable).

  • Submission: Please email the images along with your order number and a detailed description of the issue to sales@korelearningtools.com. Our team will review your claim within 3-5 business days.

Resolution Options

  • Replacement: Upon approval of your warranty claim, we reserve the right to replace your defective product with one of the following:

    • A new product

    • A refurbished product

    • A repaired product

    • A pre-owned and tested product

Please note that the replacement product will be of equal or greater functionality and value.

Additional Information

  • Non-Transferable: This warranty is valid only for the original purchaser and is non-transferable.

  • Return Shipping: In some cases, we may require you to return the defective product. If so, we will provide instructions for shipping or prepaid shipping label.

Contact Us

  • For any questions regarding this warranty policy or to initiate a claim, please contact our customer service team at sales@korelearningtools.com or text us (818) 791-9771

We value your business and are here to ensure that you are satisfied with your purchase. Thank you for choosing Kore Learning Tools Llc